Returns
If you have any questions prior to purchasing an item please email us at info@newmadela.com or, give us a call at 213-221-7380. We're happy to answer any questions you might have.
Retail Partner Return Policy
If you purchased from one of our retail partners, please email us at info@newmadela.com with your order #, tracking information, and emailed receipt. If you purchased from our online store, please proceed to the link below.
NewMade LA Online Return Policy
Returns: NewMade LA Returns
We do not issue refunds. We are happy to issue store credit or exchanges. Items being sold online at a sale price are final sale.
Please submit your information to the link below:
Returns: NewMade LA Returns
Exchanges must be postmarked within 14 days of the original shipping date. The customer is responsible for shipping. We recommend you send the package insured and with tracking as we are not responsible for missing packages.
All merchandise must be returned unused and in its original condition. We have the right to deny store credit to returns/ exchanges if it does not meet our policy requirements.
Please mail exchanges and store credit returns to:
NewMade LA
ATTN: Return/Exchange
134 Glendale Blvd
Los Angeles, CA 90026
Email us at info@newmadela.com about your return/exchange so we know whether to issue store credit or an exchange. Upon acceptance of the merchandise for exchange, the new item will be shipped upon availability, or store credit will be emailed as a discount code.
Retail Partner Return Policy