ONLINE RETURNS/ EXCHANGES & SHIPPING POLICY

 

If you have any questions prior to purchasing an item please email us at info@newmadela.com or, give us a call at 213-221-7380.  We're happy to answer any questions you might have.

Online Return Policy

We do not issue refunds.  We are happy to issue store credit or exchanges.  Items being sold online at a sale price are final sale.

Exchanges must be postmarked within 14 days of the original shipping date.  The customer is responsible for shipping.  We recommend you send the package insured and with tracking as we are not responsible for missing packages. 

All merchandise must be returned unused and in its original condition.  We have the right to deny store credit to returns/ exchanges if it does not meet our policy requirements. 

Please mail exchanges and store credit returns to:

NewMade LA

ATTN: Return/Exchange

134 Glendale Blvd

Los Angeles, CA 90026

Email us at info@newmadela.com about your return/exchange so we know whether to issue store credit or an exchange.  Upon acceptance of the merchandise for exchange, the new item will be shipped upon availability, or store credit will be emailed as a discount code.